Kapture CX accelerates the adoption of AI-based customer service bots with the launch of Self Serve 2.0
India, August 2024: Kapture CX, India’s leading GenAI powered CX automation platform has announced the launch of Self Serve 2.0, an AI-powered customer self service solution. This strategic step marks a significant milestone in Kapture’s journey to revolutionise customer service experience by leveraging the power of cutting-edge technology to deliver hyper-personalised customer experience. With this launch, Kapture has brought about a significant step to change the conventional self-serve options, making it more intelligent, conversational and empathetic - overall making it more HUMAN. This will in turn help organizations reduce pressure on human agents and free them up to focus more on qualified opportunities. Subsequently, this will be pivotal in helping them improve productivity and re...










