Ozonetel Launches ‘CXi Switch’ for Instant Customer Engagement
Poised to Disrupt Business Communication with a Simple Conversational Widget. New Delhi [India], November 26 (ANI): Ozonetel, an industry-leading provider of unified customer experience intelligence platform (oneCXi), today announced the launch of CXi Switch, a first-of-its-kind internet communication product that powers instant voice and digital conversations across all touchpoints, as an alternative to telecom channels. Customers expect instant communication when interest is highest, yet enterprises struggle to deliver effective real-time engagement despite the surge in digital adoption through apps and websites. 75% of these engagements still rely on telecom, often through delayed and out-of-context calls. This causes customers to lose interest, resulting in missed business opportunitie...










